Salesforce

Agentforce Service Agent With Context Variable

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Introduction AgentForce is a cutting-edge AI-powered platform that revolutionizes customer service automation within the Salesforce ecosystem. At websites, AgentForce features Salesforce Service Agent – an intelligent virtual assistant that seamlessly integrates into Salesforce Experience pages to deliver automated, context-aware customer support. Service Agent under AgentForce enhances the standard Einstein bot capabilities by providing real-time assistance, …

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Implementing Data Tables in Salesforce Screen Flow- A Comprehensive Guide

Implementing Data Tables in Salesforce Screen Flow: A Comprehensive Guide

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Understanding Data Tables in Salesforce Data tables are a fundamental component of Salesforce, transforming users’ interactions with related records. Think of a data table as a powerful spreadsheet embedded directly within Salesforce. It lets users view, manage, and act on multiple records simultaneously. This functionality becomes particularly valuable when dealing with parent-child relationships, such as …

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Field Service Operations with ServiceMax Work Order Management

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Introduction Work order management is the most important feature of ServiceMax. If the customers raise any issues regarding the products installed at a particular location, the work order management helps the technicians to document the information of the complete work order with minimal disruption to clients. The technician can generate a document with all the …

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High Charts In Salesforce

Highcharts In Salesforce – Highcharts 3D

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The Highcharts feature in Salesforce empowers developers to create visually appealing charts and graphs that vividly represent Salesforce data, showcasing the power of data visualization in your hands. Highcharts and Visualforce pages or Lightning components in Salesforce provide a powerful toolkit for visually engaging charts, facilitating deeper insights and decision-making. Advantages of using Highcharts over …

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PLATFORM EVENTS IN SALESFORCE

PLATFORM EVENTS IN SALESFORCE

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In Salesforce we use platform events to connect business processes within the salesforce and the external apps through exchange of real-time event data. Platform Events are secure and scalable messages that contain data. Platform Events is based on EVENT-DRIVEN-ARCHITECTURE that enables an application to detect “Events” or important business moments and act on them in …

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Salesforce Automation Testing with Selenium

Salesforce Automation Testing with Selenium

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Introduction: When it comes to cloud-based CRM systems, Salesforce was first of its kind to successfully implement it. Built on its Force.com platform, Salesforce has expanded its coverage of industries and processes over the years. It now serves customers with Marketing Cloud, Service Cloud, Health Cloud, Community Cloud, Commerce Cloud and many more.  Apart from …

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Integrate SharePoint with Salesforce using Microsoft Graph API

Integrate SharePoint with Salesforce using Microsoft Graph API

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Why Integrate with SharePoint? One of the main reasons is the revenue cost. With SharePoint integration, an organization can save a lot in Salesforce’s storage costs. A standard SharePoint storage is 1 TB. If that is not enough, extra storage is available at a very reasonable price of $0.20/month per GB (exact plans are available …

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Group 29

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