Salesforce has expanded their Service Cloud offerings by adding Field Service Lightning. Field Service Lightning works with Service Cloud, adding functionality for dispatching, monitoring, and reporting field service representative’s activity. Salesforce FSL product focuses on putting the right mobile employee in the right place, at the right time, to meet or exceed customers’ expectations. The offline-friendly …
Use Case : Customer needs to import all emails along with attachment from their Gmail account into their Salesforce org. Problem: Currently, there is no way to mass-import emails within the Salesforce User Interface Resolution: We are going to export email into MBOX format.Then using python script we will generate CSV and using data loader …
The Service Cloud Lightning Snap-ins allows you to embed the support channel of your customer’s choice – chat, video chat, knowledge, case management and click-to-call – inside your company’s webpage or web app.By adding the Snap-ins chat widget to your website, customers can quickly get answers to their questions by chatting with an agent while …
Hello there Trailblazers!! You are all set to read and develop something beyond exciting get hold of your enthusiasm and start right on!! Lightning Web Components is a new programming model for building Lightning components. Lightning Web Components(LWC) are custom HTML elements built using HTML and modern JavaScript. It leverages the web standards and can …
Hello, Trailblazers and Salesforce Enthusiasts!! This blog is about Configuring and deploying Live Agent in Salesforce. You look excited enough!! Let’s get started!! Live Agent in Salesforce: Introduction Live agent lets you create and customize your own chat window. So that all your web-visitors/Customers can get help 24×7 with the help of live agent chat. …
Configuring Live Agent in Salesforce: Deployment, Chat Buttons in Visualforce Read More »
