Introduction
Every October, Salesforce transforms San Francisco into the epicenter of innovation. From October 14–16, Dreamforce 2025 will once again bring the community together with big stages, bold announcements, and plenty of excitement around Agentic AI, Agentforce, and industry-first solutions.
But here’s the reality: enterprises don’t invest in keynotes. They invest in outcomes.
For CIOs, CTOs, and business leaders, the real question isn’t “What will Salesforce announce?” but rather “Which innovations will drive measurable ROI in my business next year?”
From Automation to Agency
For years, enterprises have leaned on automation — speeding up processes, reducing manual work, and improving efficiency. Agentic AI takes this further. Instead of simply following rules, AI agents can:
- Interpret context
- Recommend next best actions
- Execute workflows across systems
- Learn and adapt over time
Imagine a service case that doesn’t just get routed, but is resolved end-to-end by an AI agent. Or a sales pipeline that isn’t just tracked, but actively prioritized and pursued. That’s the promise of Agentic AI.
The Enterprise Lens on Dreamforce 2025
Dreamforce sets the vision, but enterprises live in the details. Every new announcement prompts practical questions like:
- How do we translate Salesforce’s AI vision into measurable ROI?
- Which announcements are hype, and which ones will truly impact our workflows?
- How do we adopt these innovations without disrupting business-as-usual?
The answers define whether Dreamforce 2025 becomes just another event — or the starting point of meaningful transformation.
What Enterprises Really Want This Year
From our conversations with leaders across BFSI, healthcare, real estate, and beyond, four themes consistently surface:
- Practical AI, not experiments
Agentic AI and Agentforce hold enormous promise — but leaders want applied AI that solves real-world problems like compliance automation, sales forecasting, or service personalization. - Industry relevance
Enterprises expect Salesforce to meet their unique industry needs. For BFSI, that could mean risk modeling. For healthcare, HIPAA-compliant patient engagement. A “one-size-fits-all” CRM no longer works. - Seamless integrations
New Salesforce features should amplify, not complicate. Integrating smoothly with ERP systems, data lakes, and legacy platforms is now a baseline expectation. - ROI and adoption
Buying licenses is the easy part. The bigger challenge is driving user adoption and proving ROI within 12–18 months. That’s the metric leadership teams care about most.
Why Partners Matter
Dreamforce sets the stage. But partners make the transformation real. The right Salesforce partner helps enterprises:
- Identify which innovations align with business goals.
- Customize and integrate Salesforce to industry-specific needs.
- Drive adoption and ensure measurable ROI.
At ABSYZ, we’ve spent 14+ years helping enterprises cut through the noise and turn Salesforce’s boldest innovations into tangible outcomes.
Looking Beyond Dreamforce
As Dreamforce 2025 approaches, one thing is clear: the most valuable conversations won’t happen on the keynote stage. They’ll happen in strategy sessions, where enterprises ask:
- What do we do with all this innovation?
- Who can help us turn it into impact?
We’ll be exploring these questions during Dreamforce, and beyond the keynotes, what enterprises really want is simple: Innovation that works — in their industry, on their terms.
Author: Vignesh Rajagopal
