Introduction
In the Salesforce ecosystem, every Dreamforce brings its buzzword. Last year, it was generative AI. This year, it’s shaping up to be Agentic AI — Salesforce’s vision of intelligent, autonomous agents that don’t just automate tasks, but anticipate, decide, and act.
With Agentforce at the center, Dreamforce 2025 (October 14–16) could mark the moment when AI shifts from being a helpful assistant to becoming a true digital workforce.
But here’s the bigger question: Is your organization ready to become an Agentic Enterprise?
From Automation to Agency
For years, enterprises have leaned on automation — speeding up processes, reducing manual work, and improving efficiency. Agentic AI takes this further. Instead of simply following rules, AI agents can:
- Interpret context
- Recommend next best actions
- Execute workflows across systems
- Learn and adapt over time
Imagine a service case that doesn’t just get routed, but is resolved end-to-end by an AI agent. Or a sales pipeline that isn’t just tracked, but actively prioritized and pursued. That’s the promise of Agentic AI.
What It Takes to Be ‘Agentic’
While the vision is exciting, becoming an Agentic Enterprise requires more than plugging in a new Salesforce feature. Enterprises need to be prepared on multiple fronts:
- Processes → Are your workflows standardized enough for AI agents to take over without creating chaos?
- Data → Is your customer data clean, unified, and governed for AI to act responsibly?
- Compliance → Have you accounted for industry regulations around AI decision-making and data handling?
- Culture → Are your teams ready to trust AI agents as co-workers, not just tools?
Without these foundations, Agentic AI risks becoming another underutilized feature instead of a game-changing advantage.
Why choosing the right partner is important
Here’s the truth: most enterprises won’t get “agentic” on their own. They’ll need a Salesforce partner who can:
- Assess readiness across processes, data, compliance, and adoption
- Customize Agentforce for specific industry workflows
- Drive change management so employees embrace, not resist, AI agents
- Measure ROI and scale adoption in phases
At ABSYZ, we’ve helped enterprises move from curiosity about AI to real-world adoption — and the journey always starts with building the right foundations.
Looking Ahead
Dreamforce 2025 will showcase the future of Agentic AI. But the bigger story is about enterprises — and whether they are ready to evolve into Agentic Enterprises.
By 2026, the competitive advantage will no longer come solely from having Salesforce licenses. It will come from how effectively you empower AI agents to work alongside your teams.
We’ll be exploring these conversations during Dreamforce and beyond.
The question isn’t whether Agentic AI is coming. It’s already here. The real question is: are you ready for it?
Author: Vignesh Rajagopal
